Terms of Service

1. Introduction & Acceptance of Terms

Welcome to Max Dental Club LLC’s services and website. These Terms of Service (“Terms”) form a legally binding agreement between you (the “User” or “Patient”) and Max Dental Club LLC (“Max Dental Club,” “we,” “us,” or “our”). By accessing or using our website (including any contact forms, appointment scheduling tools, and informational content) or by scheduling or receiving any in-person or online services from Max Dental Club, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms apply to all interactions with Max Dental Club, including use of our website and any patient interactions or services, whether conducted in-person at our Queen Creek, Arizona office or through online/telehealth platforms. This agreement governs the use of our online appointment scheduling, communications via the website, and the terms under which we provide professional dental services. By using the website or our services, you accept these Terms in full, forming a binding agreement between you and Max Dental Club.

2. Scope of Services and Eligibility

Services Provided: Max Dental Club LLC is a dental practice offering professional oral healthcare services at our Queen Creek, Arizona location, as well as related online services such as appointment scheduling and patient education. The purpose of our website is to provide information about our practice, allow users to request or schedule appointments, and facilitate communication with our team. All content on the site is for general informational and educational purposes and does not constitute dental or medical advice or create a doctor-patient relationship by itself. Actual dental advice, diagnosis, or treatment can only be given in the context of a proper in-person or telehealth consultation with our licensed dental providers.

Eligibility – Adults and Minors: Our website and services are intended for use by adults. You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our online services or to agree to these Terms. We do not knowingly collect personal information from children under 13 years of age, and our site is not directed to children under 13. If you are under 18, you may use the website or engage our services only with the involvement and consent of a parent or legal guardian.  Any dental treatment for minors must be consented to by a parent or guardian, who must agree to these Terms on the minor’s behalf. We reserve the right to require proof of parental consent for any user or patient under 18.

User Representations: By using our site or services, you represent and warrant that you meet the eligibility requirements above, and that the information you provide to us is accurate and complete. You agree to use the site and services only for lawful purposes and in compliance with these Terms and any applicable laws or regulations.

3. Appointment Scheduling and 48-Hour Cancellation Policy

Scheduling Appointments: You may request or schedule dental appointments with Max Dental Club through our website, by phone, or in person. Scheduling via the website may require providing certain personal information and availability. All appointment requests are subject to confirmation by our office. We will make reasonable efforts to accommodate your preferred appointment times and to confirm your appointment via email, text, or phone. It is your responsibility to ensure we have your correct contact information and to follow any instructions provided for appointment preparation or check-in.

Cancellation and Rescheduling: If you need to cancel or reschedule an appointment, you must notify Max Dental Club at least forty-eight (48) hours in advance. This advance notice allows us to manage our schedule and offer the time slot to other patients in need. Failure to provide at least 48 hours’ notice of a cancellation or request to reschedule may result in application of our missed appointment policy and a possible missed appointment fee. We reserve the right, at our discretion, to charge a reasonable fee for missed appointments or late cancellations, or to require a deposit for future appointments if you have a history of last-minute cancellations or no-shows. Any such fee amount or deposit requirement will be communicated to you as part of our office policies (for example, a missed appointment fee of $25 as a typical charge). By accepting these Terms, you agree to abide by this 48-hour cancellation policy and to pay any applicable fees assessed under our missed appointment policy.

Late or Missed Appointments: If you are running late to an appointment, please contact our office as soon as possible. We will do our best to accommodate late arrivals, but if you arrive so late that it impacts other scheduled patients, we may require you to reschedule. If you entirely miss a scheduled appointment without prior notice (“no-show”), this will be treated as a missed appointment subject to the above policy. Repeated no-shows or cancellations with insufficient notice may result in us requiring prepayment or refusing to schedule future non-emergency appointments.

Emergency Cancellations: We understand that emergencies or unforeseen circumstances may arise. If you must cancel on short notice due to a genuine emergency or illness, please inform us as soon as you can. We may, in our discretion, waive a cancellation fee in such cases. However, waiver in one instance does not guarantee future waivers.

By scheduling an appointment with Max Dental Club (through any channel), you acknowledge and agree to this 48-hour Cancellation Policy and understand that failing to adhere to it may result in fees or other consequences as described.

4. Dental Treatment & Medical Disclaimers

No Guarantee of Outcomes: Max Dental Club is committed to providing high-quality dental care using accepted methods and professional expertise. However, dental procedures and outcomes can vary widely between patients, and we do not guarantee any specific results or outcomes from any treatment or procedure‍. All dental and medical treatments carry inherent risks and potential complications, and individual results will depend on a variety of factors specific to each patient (such as age, oral hygiene, health conditions, and adherence to post-treatment instructions). Any examples of treatment results shown (including before-and-after photos on our website) are illustrative and not a promise of identical outcomes for you. You acknowledge that no oral or written statements made by Max Dental Club or its staff, on the website or otherwise, constitute a guarantee of any dental outcome.

Provider’s Clinical Discretion: All evaluations, diagnoses, and treatment recommendations are made by our licensed dental professionals based on their professional judgment and the patient’s best interests. Max Dental Club reserves the right, in its sole discretion, to refuse or discontinue treatment for any individual if the provider deems it clinically inappropriate, unsafe, or in violation of professional ethics or laws. For example, the provider may decline to perform a procedure if a patient’s health conditions contraindicate it, or terminate a procedure if patient non-compliance or behavior poses a risk. We also reserve the right to refer patients to specialists or refuse elective treatments that, in our professional opinion, are not advisable. By agreeing to treatment, you acknowledge that the attending dentist or provider has the discretion to make all final clinical decisions regarding your care.

Informed Consent: Before performing any significant procedure, we will seek to obtain your informed consent (or that of your guardian for minors). The provider will explain the nature of the proposed treatment, its expected benefits, potential risks or side effects, and any alternatives. You have the right to ask questions and to consent or decline the proposed treatment. However, if you decline recommended treatment, you accept responsibility for any potential negative outcomes from lack of treatment. Nothing in these Terms is intended to replace the informed consent process; these Terms serve to underline that treatment outcomes are not guaranteed and that you accept the inherent risks of dental procedures.

Not Emergency Care: Max Dental Club’s services (including any telehealth consultations) are not intended for medical or dental emergencies. If you experience a dental or medical emergency (e.g. uncontrolled bleeding, severe infection, trauma), call 911 or go to the nearest emergency room. Our website’s appointment requests or messaging are not monitored 24/7 and are not a suitable medium to obtain urgent care.

Patient Obligations: You agree to provide accurate medical and dental history information and to follow post-treatment care instructions given by our providers. You are expected to attend follow-up appointments as advised. The success of many dental treatments depends in part on patient compliance (such as maintaining oral hygiene, wearing recommended dental appliances, etc.), and failure to comply may affect outcomes, for which we cannot be held responsible.

No Doctor-Patient Relationship via Website: Communication with us through the website (such as sending an inquiry via a contact form or email) does not by itself create a doctor-patient relationship or any duty of care on our part beyond a reasonable reply. A formal doctor-patient relationship is established only after you have registered as a patient, we have performed an examination/consultation (in person or via a secure telehealth channel), and both you and our provider agree to proceed with treatment. Until such relationship is established, any information you receive from us (including automated appointment information or general responses to inquiries) is to be taken as informational only and not as personalized medical advice.

5. Use of the Website and Content

Informational Purpose of Site: The content on Max Dental Club’s website (including articles, FAQs, treatment descriptions, and any educational materials) is provided for general informational and consumer education purposes only. Nothing on our site should be considered or used as a substitute for professional dental or medical advice, diagnosis, or treatment. While we strive to keep the information up-to-date and accurate, it is not guaranteed to be correct, complete, or current. Reliance on any information on this website is at your own risk. Always seek the advice of a qualified dentist or other healthcare provider with any questions about your oral health or a medical condition. Never disregard professional advice or delay seeking it because of something you read on our site.

No Warranties for Site Information: The website and all content, materials, and services provided through it are provided on an “as is” and “as available” basis. Max Dental Club makes no warranties or representations, express or implied, about the accuracy, reliability, or suitability of the information or materials on the site for any purpose. To the fullest extent permitted by law, we disclaim all implied warranties regarding the site and its content, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be available on an uninterrupted or error-free basis, that any defects will be corrected, or that the site or server that hosts it are free of viruses or other harmful components.

User Conduct: When using our website, you agree to do so lawfully and respectfully. You must not attempt to gain unauthorized access to any part of the site, interfere with its operation or with other users’ use of the site, or submit any malicious or harmful code. You also agree not to use the site to post or transmit any unlawful, threatening, harassing, defamatory, obscene, or otherwise objectionable content. Any unauthorized or prohibited use of the site may result in termination of your right to use the site (see Section 10 below) and may expose you to legal liability.

Intellectual Property: All content on the website, including text, graphics, logos, images, audio/video clips, and software, is the property of Max Dental Club LLC or its content suppliers and is protected by intellectual property laws. Max Dental Club grants you a limited, revocable, non-exclusive, non-transferable license to access and use the website content for your personal, non-commercial use only, and only in compliance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of the website’s content without our express written permission. All trademarks, service marks, and logos displayed on the site are the property of their respective owners, and nothing in these Terms grants any license or right to use them. Unauthorized use of our intellectual property is strictly prohibited.

Privacy and Communications: By using our website or services, you agree to our collection and use of personal information as outlined in our Privacy Policy (available on our website). You consent to receive communications from us electronically (for example, via email or text, if provided) and agree that such electronic communications satisfy any legal requirements that communications be in writing. We employ reasonable measures to protect your personal information, but we cannot guarantee absolute security; see our Privacy Policy for details on how we safeguard data and your rights.

6. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services (for example, links to educational resources, referral partners, or online forms hosted by third parties). These external sites and services are provided for your convenience only. Max Dental Club does not control and is not responsible for the content, privacy policies, or practices of any linked third-party sites. The inclusion of any link on our site does not imply endorsement or affiliation with the linked site or its operators. If you click on a third-party link, you will be directed to a site that is not governed by these Terms, and you should review that third party’s own terms and policies.

Third-Party Content: Any opinions, advice, statements, or other information made available by third parties (including other users) on our site, or on sites we link to, are those of the respective authors and not of Max Dental Club. We do not guarantee the validity, accuracy, or usefulness of any third-party content. You agree that Max Dental Club is not liable for any loss or damage that may arise from your use of any third-party websites or resources. If you choose to engage with or purchase services from a third party (for example, an online payment processor or a referral partner’s services) through links on our site, that relationship is solely between you and the third party. Max Dental Club may share data with third-party service providers as necessary to facilitate services you request (e.g. sending appointment information to a booking platform), but such sharing will be in accordance with our Privacy Policy and applicable laws.

External Tools or Widgets: The website might offer certain functionality delivered by third parties (such as a map widget, social media sharing button, or an appointment scheduling portal provided by a third-party vendor). Use of these features may be subject to additional terms of the third-party provider. For instance, if our site uses a third-party appointment system, your use of that system may be subject to the third party’s user agreement, though these Terms will still apply to aspects of the interaction that involve Max Dental Club. We are not responsible for any issues arising from your use of third-party tools on our site unless mandated by law.

By using our website and clicking on third-party links or using third-party services, you assume all responsibility and risk in doing so. We encourage you to exercise caution and read the terms of any third-party site you visit.

7. Limitations of Liability

Use at Your Own Risk: To the fullest extent permitted by law, Max Dental Club LLC and its owners, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in any way connected with your access to or use of (or inability to use) our website or services. This includes, without limitation, any damages for lost profits, lost data, business interruption, personal injury, pain and suffering, emotional distress, or similar harm, even if we have been advised of the possibility of such damages. Your sole and exclusive remedy for dissatisfaction with the website or services is to stop using them‍.

No Liability for Information or Decisions: Max Dental Club is not liable for any decisions you make or actions you take based on information you obtain on our website. Any reliance you place on information from the site is strictly at your own risk. Similarly, we are not responsible for any harm resulting from your failure to seek professional advice for a dental problem, or from any delay in receiving treatment. Always consult a licensed provider for personal dental issues rather than relying solely on web content.

No Liability for Website Issues: We do not guarantee that our website will be secure, error-free, or available at all times. Technical issues may result in service interruptions, delayed communications, or errors. Max Dental Club will not be liable for any damage to your computer system or loss of data that results from downloading any material from the site, or for any bugs, viruses, Trojan horses, or other vulnerabilities that may infect your device due to access of our site. We will, of course, endeavor to maintain a safe and functional site, but you acknowledge that use of the site is at your own discretion and risk.

Professional Services Liability: These Terms are not intended to limit liability for professional dental services in ways that are not permitted under applicable law. Max Dental Club does not disclaim any liability for personal injury or property damage caused by our gross negligence or willful misconduct, or other liability that cannot be lawfully disclaimed. However, to the extent allowed by law, if we are found liable for any claim arising from the services provided (whether in contract, tort, or otherwise), our liability will be limited to the amount you paid for the services in question (if applicable), or, if the claim is covered by our professional liability insurance, to the maximum coverage available. We are not liable for any incidental or consequential damages beyond direct costs associated with correcting an issue.

Indemnification: You agree to indemnify and hold harmless Max Dental Club LLC and its principals, employees, and agents from any claim, demand, loss, or damages (including reasonable attorneys’ fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any law or regulation or the rights of any third party; or (c) your use of the website or services. This means that if a third party (or another entity) brings a claim against us due to your conduct, content, or use of our services that violates these Terms or applicable law, you will be responsible for any costs and damages we incur as a result.

Limitations Period: You agree that any claim or cause of action arising out of your use of the website or services or relating to these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred. This limitations period is intended to promote prompt resolution of any disputes.

The limitations and exclusions of liability in this Section apply regardless of the form of action, whether in contract, warranty, strict liability, negligence, or other tort, and shall survive any termination of your relationship with Max Dental Club.

8. Dispute Resolution (Arbitration & Governing Law)

Governing Law: These Terms and any dispute arising out of or relating to these Terms, the website, or the services provided by Max Dental Club shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of laws principles. The parties explicitly agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement.

Arbitration Agreement: **In the event of any dispute, claim, or controversy between you and Max Dental Club arising out of or relating to these Terms or your use of our website or services that cannot be resolved informally, **such dispute shall be resolved exclusively through final and binding arbitration. By agreeing to these Terms, you and Max Dental Club both waive the right to a trial in court (before a judge or jury) and agree that all disputes will be settled by a neutral arbitrator instead. This agreement to arbitrate is governed by the Federal Arbitration Act (“FAA”) and evidences a transaction in interstate commerce.

Arbitration Procedure: The arbitration shall be administered by the American Arbitration Association (AAA) (or a similar reputable arbitration organization agreed upon by the parties) under its applicable rules (including procedures for consumer-related disputes, if applicable), except as modified by these Terms. The arbitration will be conducted by a single, neutral arbitrator experienced in the subject matter of the dispute. The location of the arbitration will be in the State of Arizona, in a venue convenient for both parties (if you are a consumer, we will reasonably accommodate your ability to participate). If the parties cannot agree on a location, the arbitrator will have authority to designate the location within Arizona. The arbitrator’s decision shall follow the terms of these Terms and Arizona substantive law, including recognized principles of equity, and the arbitrator shall have authority to award any relief that a court of competent jurisdiction could award on an individual basis. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof.

Arbitration Expenses and Attorneys’ Fees: Each party will bear its own fees and costs of arbitration, including attorneys’ fees, but the arbitrator has the power to award the prevailing party its reasonable attorneys’ fees and costs, if provided for under applicable law or these Terms. The arbitrator may not award punitive or exemplary damages or any damages that are disclaimed or limited by these Terms, except to the extent required by law. If any party frivolously or in bad faith rejects a reasonable settlement offer, the arbitrator may take this into consideration when determining the award of fees.

Class Action Waiver: All claims and disputes must be arbitrated or litigated on an individual basis and not on a class, collective, or representative basis. You and Max Dental Club agree that you may bring claims against each other only in your or our individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Likewise, the arbitrator shall not have authority to consolidate or join the claims of other persons or parties who may be similarly situated, nor to hear any class or representative actions. If this class action waiver is found to be unenforceable or unlawful for any reason, then the entirety of the agreement to arbitrate in this Section 8 shall be null and void, and the dispute must be brought exclusively in a state or federal court in Arizona, as set forth below.

Exceptions to Arbitration: While we expect most disputes to be resolved through arbitration, the following exceptions apply: (a) Either party may bring an individual claim in small claims court for disputes or claims within that court’s jurisdiction, as long as the matter remains in small claims and is not removed or appealed to a court of general jurisdiction; and (b) Either party may seek equitable relief in a court of competent jurisdiction for misuse or infringement of intellectual property rights (for example, unauthorized use of trademarks, or violation of computer use provisions), since such matters may require immediate judicial intervention (e.g., injunction) that an arbitrator is not empowered to grant on a provisional basis.

Jurisdiction and Venue for Non-Arbitrable Actions: In the event that the arbitration agreement is found not to apply to you or to a particular dispute (for example, if a court decides the arbitration agreement is unenforceable or the dispute falls under an exception above), you and Max Dental Club agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts of competent jurisdiction in the State of Arizona. Both you and Max Dental Club consent to the exclusive jurisdiction and venue of such courts, and waive any objections to personal jurisdiction, venue, or inconvenient forum in those courts.

Severability of Arbitration Provisions: If any portion of this Arbitration Agreement is found to be invalid or unenforceable, it shall be severed, and the remaining portions shall remain in full force and effect, except as noted above regarding the class action waiver. This arbitration agreement will survive the termination of your relationship with Max Dental Club and the conclusion of your use of our services.

9. Changes to Terms

Max Dental Club LLC reserves the right to modify or update these Terms of Service at any time in its sole discretion. If we make material changes, we will post the updated Terms on our website and update the “Effective Date” at the top of the Terms. The updated Terms will be effective as of the time of posting (or a later date if explicitly stated). We may also notify registered users or patients of significant changes via email or by other means, but it is ultimately your responsibility to review the Terms periodically for any updates.

Your continued use of the website or our services after changes to the Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree with any modification to the Terms, you must cease using the website and services. No change or modification of these Terms will apply retroactively or to any dispute that arose before the updated Terms were posted, unless expressly stated otherwise.

For clarity, no employee or representative of Max Dental Club is authorized to waive or modify any provision of these Terms except by posting updated Terms or by a written agreement signed by an authorized officer of Max Dental Club.

10. Termination of Use

Max Dental Club reserves the right to terminate or suspend your access to the website or to refuse service at any time, for any reason, and without advance notice, if you violate these Terms or engage in any conduct that we, in our sole discretion, consider inappropriate or harmful to our interests or to other users. In such case, we may immediately deactivate or delete your account (if any) and all related information, and/or bar any further access to such information or to the site. We shall not be liable to you or any third party for any termination of your access to the site or services under this provision. If we terminate your use of the site or services due to a breach of these Terms, the provisions of these Terms that by their nature should survive termination (such as limitations of liability, arbitration, and indemnity) shall continue to apply.

You have the right to discontinue use of our website and services at any time. Termination of service by either party does not waive any rights or remedies which have accrued up to the point of termination, including our right to payment for services already provided or your right to medical records as required by law.

11. Contact Information

If you have any questions, concerns, or comments about these Terms or our services, or if you need to provide any notice under these Terms, please contact us at:

Max Dental Club LLC
22485 E. Queen Creek Rd., Suite 105
Queen Creek, AZ 85142
Phone: 480-900-2331
Email: info@maxdentalclub.com

Our office hours and additional contact methods are listed on our website’s Contact page. We will endeavor to respond to any inquiries regarding these Terms or other legal matters in a timely manner.

By using the Max Dental Club website or scheduling/receiving services from us, you acknowledge that you have read and agree to these Terms of Service. These Terms, together with any other written agreements or consents you may enter into with Max Dental Club (such as Privacy Policy or patient informed consent forms), constitute the entire agreement between you and Max Dental Club LLC regarding the use of our website and services. Thank you for reviewing our Terms, and we look forward to providing you with excellent dental care under these guidelines and policies.

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