Patient Experience Coordinator (Front Desk)
You’re the first impression and the steady heartbeat of Max Dental Club. This role blends hospitality, organization, and a touch of humor to create a front office experience that makes patients say, “Whoa, that was actually… kinda fun?”
Full-Time | In-Person |
Queen Creek, Arizona
Responsibilities:
- Greet every patient like they’re your favorite person
- Answer phone calls, emails, and texts with speed and professionalism
- Manage appointment scheduling, confirmations, and cancellations
- Maintain a full, productive schedule for providers
- Verify insurance coverage and help patients understand their benefits
- Collect payments and explain treatment costs with clarity
- Maintain a clean, welcoming front lobby and check-out desk
- Track new patient leads and support our membership program
- Support marketing efforts by encouraging reviews, social posts, or referrals
- Collaborate daily with the Office Manager and clinical team to run on-time
Requirements:
- 1+ year of experience in a dental, medical, or hospitality front desk
- Dental software knowledge (Open Dental, Dentrix, or similar) preferred
- Able to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- People person who loves making others feel at ease
- Comfortable with handling sensitive financial and personal data
- Must be highly reliable, punctual, and team-oriented
Perks:
- Competitive pay and performance-based bonuses
- Free membership to Max Dental Club™
- Opportunity to grow with an office that’s doing things differently
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